Customer Communication Management Services

Drive personalized—and profitable—customer experiences through unified multi-channel customer communications

Deliver engaging digital experiences with next-gen customer communication management (CCM)

The experience-driven revolution has arrived. To maintain their hard-won competitive advantage, businesses need to deliver on their customer expectations for access to relevant information on demand. It’s not just a question of what but of when, where, and how they get it. With omnichannel engagement as the norm, people now expect the same level of services from their insurance, financial services, and healthcare providers.

ValueMomentum’s team of experts can help you design and deliver a CCM system that enables collaboration across the business, increases engagement, and enables unified omni-channel communications through platforms like OpenText Exstream, SmartCommunications, and Quadient Inspire.

Here’s what we can do for your company

CCM Advisory Services

Whether your goal is to manage brand consistency, push out new project launches faster, or send targeted and personalized communications, transforming your digital experience architecture is key to your long-term competitive advantage. Our team of product-certified consultants help insurance, financial and healthcare organizations perform product fitment analysis, identify and remove operational inefficiencies, automate document workflow, and capitalize on cloud computing and interactive documents to reduce the need for IT intervention.

Implementation, Testing and Support Services

Upgrade your CCM architecture so that your business can operate at the speed of digital.

Modern customer communication management systems enable your organization to scale with demand, manage data from multiple lines of business and provide seamless integration with core insurance platforms likes Guidewire, Duck Creek, Insurity, and OneShield, among others.

ValueMomentum’s extensive implementation experience, industry-specific accelerators, and best practices allow us to reduce overall project schedule and time to market. Our strong QA/testing team supports implementation with a comprehensive testing framework. Customers also get managed services that extends to 24x7 support.

Legacy Migration, Consolidation and Upgrade Services

The process of digital transformation can be daunting, and maintaining legacy print applications usually entails costly customizations and retooling. But that doesn’t have to be the case. Get the expertise needed to expedite the migration process with minimal complications to reduce maintenance costs and technology debt.

ValueMomentum’s migration frameworks, accelerators, and proven methodologies are based on extensive experience implementing large-scale legacy migrations, product consolidations, and upgrades. We also help our customers upgrade their existing CCM environments to best-in-class versions implemented on public, private, and hybrid cloud platforms.

Application Transformation Services for Better Customer Experience

Managing a 360-degree view of the customer experience is essential for sustaining a competitive advantage. This requires integrating the CCM system with other applications – like portals, chatbots, eSignatures, campaign management, and mobile applications – to capture customer feedback in real time.

ValueMomentum helps customers remove internal process roadblocks to increase efficiency and gain the advantage of process optimizations to drive digital transformation. Let our team help you minimize project delivery time and cost with targeted solutions that not only provide for today’s needs, but also scale up to solve tomorrow’s problems.

"Quantitatively, the project (with ValueMomentum) achieved impressive results. We’ve reduced the volume of forms by 28%. Additionally, we expect annual savings of 70,000 business user hours once form data fill, system-generated submission, and centralized printing is complete."
Marcus Knuth, Vice President, Enterprise Technology

Resources for Customer Communication Management