Pekin Insurance leveraged ValueMomentum Customer Communications Management Services to deploy SmartCOMM enterprise CCM. The new platform reduced the former three-week documents generation turnarounds to less than a week, thereby achieved 67% improvement in process efficiency.
- Improved document creation process efficiency by 67%
- Slashed technology costs by 29%
- Reconciled and migrated over 3,000 legacy forms spanning Personal, Commercial and Workers’ Comp P/C lines
- Gained a scalable, flexible, cloud-first enterprise CCM platform