Experience Insurance

Driving Strategic Customer Communications

Insights from Everest, Erie, and OpenText

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The global pandemic is forcing enterprises across industries to adjust how they conduct business, attract new customers, and engage and motivate employees. Within the insurance industry, carriers are making changes to their budget and reevaluating their priorities in response to the economic impact from the lockdowns worldwide. With a drop in premium revenue expected in the coming year, what can insurers do to cut down cost, grow their business and stay relevant within their industry?

Hear how Everest and Erie Insurance leveraged the capabilities of Exstream 16, their CCM platform, to increase automation, bring enterprise-wide standards and efficiencies to the organization, improve engagement with customers, and incorporate digital communications to help customers stay informed as well as actively involved with the brand during this time.

View this webinar on customer communication management strategies to learn about:

  • Leveraging communications during times of crisis
  • Projects that increase organizational efficiencies and customer engagement
  • Utilizing CCM features and capabilities to thoughtfully grow your business