Application Management Services
Pair cutting-edge technology with optimized legacy systems to achieve radical IT transformation
Build accountability into your core systems to increase productivity, save costs, and make significant gains in ROI
A single misstep can spell the end in an experience-driven economy. Production defects, poorly designed workflows, and downtime/outage hours pose a constant threat to hard-won customer relationships. Furthermore, applications need to be continuously enhanced to address regulatory changes, customer feedback and improve service efficiency. That’s why dozens of top firms depend on ValueMomentum to keep their applications running without a hitch. Our accomplished Application Management Services team will take care of the technical busy work, so that you can invest the time and energy necessary to drive the initiatives that really matter.
Here’s what we can do for your company
Incident Management
Stuff happens—we get it. At any time, everything from usability issues to screen performance malfunctions can strike, so your agility in triaging and prioritizing incidents as they occur is essential to your company’s survival. But there’s no need to go it alone; ValueMomentum can help you develop an optimized incident management methodology and governance framework that works. With us by your side, you’ll be equipped to handle anything.
Problem Management
While one mistake can ruin a relationship in an experience-driven world, a recurring one can spread at pandemic levels. Without properly solving for the factors and contributing causes of incidents, the base problem remains and can in fact relapse, even if surface-level issues have been addressed. ValueMomentum equips companies with the problem management tools they need to thoroughly address problems at their root, decreasing time-to-resolution, increasing productivity, and ensuring continued customer satisfaction.
Service Requests
Maximize your core investments by implementing a streamlined service request system that speeds up time-to-resolution and reduces the overall cost of request fulfillment. Busy firms know what needs to be done, but might not have the know-how to leverage the full power of automation and self-help services. Cut through the chaos with ValueMomentum, and both your customers and IT support team will thank you.
Defect Fixes
Like it or not, high-tech takes time, so maintaining applications—for most firms—is essential for even minimum service delivery. With everything else busy companies must do, application maintenance and noncritical defect fixes can feel secondary. Yet, proper upkeep is essential to prevent small bugs from snowballing into expensive, full-blown infestations. Free up time and money with ValueMomentum—our team of experts make simple fixes simpler by implementing tailor-made, modern solutions.
Application Monitoring
A faulty app can come at a hefty cost in our customer-centered, technological age. Safeguard your bottom line by leveraging modern application monitoring software like AppDynamics, New Relic APM, and Splunk. Detect and diagnose problems automatically, gain deep insight into your full application stack, and streamline complex environments so your firm can meet the pace of today’s digital economy.
