ValueMomentum combines Celonis’s Process Intelligence Platform with deep claims domain expertise to reveal hidden leakage, quantify operational friction, and build the business case for transformation.
Our Partnership
Most claims organizations know they have operational friction — long cycle times, inconsistent handling, reserve leakage — but struggle to pinpoint exactly where value is lost and why. ValueMomentum integrates Celonis Process Intelligence into our Claims Diagnostic Assessment methodology, creating an evidence-based foundation for transformation.
Where traditional diagnostics rely on interviews, file reviews, and sample-based audits, Celonis enables us to mine actual system event logs from platforms like Guidewire ClaimCenter, generating a complete, data-driven picture of how claims actually flow through an organization, across every adjuster, every line of business, and every exception path.
Together, we help P&C insurers:
- Quantify indemnity leakage at the process level: Identify the specific workflow breakdowns, handoff delays, and compliance gaps that drive controllable loss cost
- Reveal hidden process variants: Insurers with thousands of claims per year often discover hundreds of undocumented process paths; Celonis maps them in days, not months
- Build defensible business cases for transformation investment: Move from directional estimates to carrier-specific, data-grounded financial models that connect process gaps to LAE and indemnity outcomes
- Monitor claims process health continuously: Shift from periodic QA audits to real-time process conformance tracking across the full claim life cycle
Assets and Accelerators
ValueMomentum’s proprietary diagnostic assets are purpose-built for P&C claims and enhanced by Celonis process mining to deliver faster, more precise assessments.
Claims Maturity Diagnostics Tool
A comprehensive benchmarking engine evaluating claims performance across cost, experience, productivity, and effectiveness dimensions. When paired with Celonis event log analysis, the tool moves beyond self-reported maturity scores to validated, data-driven process assessments across claims processes.
- Benchmarks against 75+ US carriers across personal, commercial, and specialty lines
- Tiered peer comparison (Tier 1–4) with industry-specific KPI ranges
- Celonis integration validates self-assessed maturity with actual system behavior
Process Maturity Benchmarks Library
Three-tier maturity benchmarks (Basic, Intermediate, Best-in-Class) mapped to each claims subprocess. Celonis process mining output is scored directly against these benchmarks, creating an objective maturity baseline that replaces subjective interview-based assessments.
- Covers FNOL, coverage verification, investigation, evaluation, reserving, litigation, subrogation, and closure
- Technology and process maturity scoring
- Celonis variant analysis maps directly to maturity tiers for automated gap identification
Claims Leakage Taxonomy and Quantification Framework
A structured leakage classification framework that maps process breakdowns to financial impact across indemnity, LAE, and recovery dimensions. Celonis process mining feeds directly into this taxonomy, enabling carrier-specific leakage quantification rather than industry-average estimates.
- 12 leakage categories spanning coverage through recovery
- Connects process-level deviations (identified by Celonis) to dollar-denominated leakage ranges
- Activity-based costing for prioritized process improvements
Claims File Review Tool
Proprietary audit questionnaires across auto, property, specialty, and workers’ compensation lines. Celonis findings direct file review sampling toward process areas with the highest detected variance, making file reviews targeted rather than random.
What We Do: Offerings and Services
Claims Diagnostic Assessment (Celonis-Enhanced)
Our flagship diagnostic offering, now accelerated with Celonis process mining. We extract event logs from your claims platform, map actual process flows against our proprietary maturity benchmarks, and deliver a quantified view of leakage, efficiency gaps, and improvement opportunities.
- End-to-end claim lifecycle process mapping via Celonis digital twin
- Industry benchmarking across cost, experience, productivity, and effectiveness
- Quantified business case with carrier-specific leakage estimates
Claims Leakage Analysis
A targeted assessment focused on identifying and quantifying controllable indemnity and LAE leakage. Celonis process mining identifies the specific workflow deviations, timing gaps, and handoff failures that create leakage; enabling root-cause analysis at a depth traditional file reviews cannot achieve alone.
- Variant analysis revealing non-standard claim handling paths
- Cycle time decomposition by claim segment, adjuster, and jurisdiction
- Financial impact modeling connecting process gaps to severity and LAE outcomes
Claims Quality Assurance Program Design
Design and implement QA programs that evolve from periodic, sample-based audits to continuous, data-driven process monitoring. Celonis provides the always-on conformance layer, while ValueMomentum’s claims expertise defines what “good” looks like across each line of business.
- Real-time process adherence monitoring against carrier-specific handling guidelines
- Automated exception alerting for SLA breaches, routing errors, and documentation gaps
- QA dashboard integration with existing claims platforms
Claims Transformation Roadmap and Implementation
From diagnostic findings to execution. We translate Celonis-powered insights into prioritized transformation roadmaps spanning people, process, and technology; and stay engaged through implementation to ensure value realization.
- Target operating model design informed by process mining evidence
- Phased roadmap with quick wins, medium-term improvements, and strategic initiatives
- Ongoing Celonis monitoring to track improvement realization against baseline
Claims Operations Benchmarking
Leverage ValueMomentum’s benchmarking database (built from assessments across 75+ US carriers) combined with Celonis process intelligence to provide the most comprehensive view of where your claims organization stands relative to peers and best-in-class performers.
