HAI Group Drives Efficiency and Delivers Enhanced Customer Experience With Core Modernization

Published on: April 4, 2025
Posted on: April 4, 2025

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HAI Group Drives Efficiency and Delivers Enhanced CX With Core Modernization

Project Highlights

With a homegrown legacy platform nearly as old as the insurer itself, HAI Group sought to modernize its core platforms to drive efficiency, improve user  experience, and pave a path for continued growth. To maximize the value of its OneShield and GhostDraft implementations, which were rolled out in under two years, the insurer knew that a thorough QA process would be vital.

Benefits

  • Modernized core system and CCM platform in under two years
  • Established repeatable framework to roll out all lines of business within a year of go-live
  • Accelerated speed to market for new products and enhancements
  • Accelerated quoting process
  • Built a platform to drive better user experience for policyholders and agents

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