CCM Insurance

Multi-line Insurer Improves Customer Experience with SmartCOMM

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Project Highlights

A multi-line insurer serving individuals, families, and businesses in the western United States migrated its on-premises customer communications management system to SmartCOMM, allowing the insurer to expand into digital, omnichannel, customized customer communications. ValueMomentum helped to develop and test 850+
forms across multiple lines of business.


  • Modernized CCM platform to enable faster and more efficient business processes and operations
  • Increased channels for customer communication to meet their preferences
  • Enabled capabilities for hyper-personalized customer experiences
  • Flexibility to accommodate future CCM integrations and applications