This global insurer optimized the generation of 13M+ documents from Thunderhead and Smart Communications to improve customer communications for various insurance products across all states for Direct, Partner Lines (DPD), and Broker Channels by leveraging ValueMomentum’s strong managed services model to address defect fixes, minor enhancements, and future development initiatives for their CCM platforms.
- Reduced manual effort
- Enhanced user experience
- Optimized post-claims processing experience
- Centralized processes for data transfer