CCM Experience Insurance

Acuity Automates Customer Correspondence with CCM Platform

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Project Highlights

Acuity Insurance automated and standardized its customer communications across the enterprise, delivered superior customer experience and gained a competitive edge by implementing the modern OpenText Exstream CCM platform.


  • Saved significant business user and IT time and resources with the rationalization of forms
  • Enhanced business user satisfaction
  • Addressed the compliance issue efficiently by rapid migration of forms
  • Developed an internal team and prepared them with the needed technical skills and knowledge to support enterprise forms migration