A Midwest-based insurer implemented a multiyear plan to enhance customer experiences by expanding its Guidewire ClaimCenter usage, improving customer communications through two-way texting, and introducing automation tools that streamline operations, drive efficiency, and enable faster, more accurate claims resolutions.
- Ensured application updates are promptly handled by installing an easily maintainable suite of solutions.
- Integrated test data preparation and test execution through CICT, which significantly raised the CICT pass rate and in turn reduced test execution labor.
- Drove application quality without disrupting business operations through production slippage.
- Implemented last-minute regression requests and incorporated CRs and enhancements within the release timeframe.