The Fortune 500 insurer worked with ValueMomentum to transition to a customized customer communications management (CCM) platform for digital, omnichannel communications with customers and to improve online account experience by upgrading their OpenText Exstream platform with an e-delivery invoices system.
- Improved customer satisfaction via omnichannel communications and realtime documents access
- Satisfied evolving customer and business demands
- Simplified CCM system technology and architecture while reducing maintenance costs
- Reduced batch processing errors and reliance on print and manual labor