Jefferson Nelsson, Sr. Lead – AI Architecture & Emerging Tech at ValueMomentum

On the application management services side, there is still a lot of things we can do, but today we are really focusing on how we analyze incidents on production systems, how we build and develop software, and also how we maintain the applications into it, right? There’s acceleration on all fronts of development, and nobody wants to document what they are doing. Nobody likes documentation, especially when developers build new stuff. So having a system that automatically documents the software releases or the features, the business rules, has real value. Typically, having people go over thousands of issues that arise and figure out which ones are repetitive, which ones we need to fix, which ones we can ignore- that’s a very tedious process. And we’re able to automate a lot of these. We’re able to automate a lot of the software development life cycles, starting from requirements gathering or, whether it is software development itself, testing, and reviewing the software we developed. With respect to AMS or application managed services, speed is definitely one thing. You need faster resolution of incidents. You need faster feature releases, state rollouts for your new products or expansions. Having speed is definitely one aspect of it, but also having a say a digital teammate or an always-on agentic coworker that’s really doing the monotonous, boring stuff that you typically do. Whereas you can focus on all of this challenging, cool stuff. The engineering gains that you get from having the agents take up all of these repetitive tasks are huge, and we are seeing similar views across the community and also interest from clients and carriers.