The pandemic has put insurers under tremendous pressure to accelerate the digitization of customer data and modernize internal processes to deliver enhanced customer service. The economic uncertainty, the change in customer needs & insurance buying patterns, and operational disruptions such as travel restrictions & remote work are impacting their business growth.
To thrive in these challenging times, many insurers are looking to improve the management of their data and leverage data analytics to gain customer insights and drive better business decisions. But how can insurers build a modern data architecture that enables them with data-derived intelligence to predict market changes and improve business outcomes?
Data modernization is the key! It includes resolving the challenges of legacy data systems, inefficient processes, and lack of data integration to effectively handle multiple sources of data and improve data accessibility and accuracy. This in turn will help insurers achieve a single source of truth for customer data and will enable consistent business decisions across the organization.
With the modern data platform, Insurers will have the capabilities to leverage text, forms, documents, images, and voice data to improve turnaround time for policy issuance and customer service by enabling process efficiencies and analytics-driven insights.
Watch the webinar to learn:
- Key capabilities & approaches to building a data-driven insurance organization. – Ayan De, CTO Exide Life
- Inside the Data Cloud – Vimal Venkatram, India Country Manager, Snowflake
- Data platform modernization – Nitin Wankhede, VP, Data & Analytics