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Results
- Streamlining operations through consolidating of the legacy word document templates into smaller number of templates.
- Configuring Exstream Empower components to allow business owners follow document editing workflow and edit the content of the Interactive letters.
- Configuration of Command Center & Exstream Delivery Manager modules for distributing communications.
- Worked closely with Business users for interactive forms design and development.
Business Situation
- Need for consolidating multiple document templates into smaller number of templates.
- Need for capabilities to allow business owners to collaborate and edit the content of the interactive letters.
Challenge
- Rebranding of 1700+ word documents.
- Unstructured LAN based folder structure causing issues with correspondence template management.
- Inconsistent customer communication, and lack of personalized communications.
- Shorter time line to migrate the word documents to Exstream.
- Fulfillment of Empower documents via Command center within Exstream instead of web service.
Solution
- Implemented VM practice accelerators for document migration and design – saved significant design effort to meet time lines.
- Instituted deployment processes, checklists, custom scripts for package comparison to reduce deployment defects.
- Configuration of Command Center & Exstream Delivery Manager modules for multi-channel distribution.
- Configuring Exstream Empower components allow business owners to follow document editing workflow and edit the content of the Interactive letters.
- Governance Reviews with Business and IT stakeholders.